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Overcommit…

We overcommit because we don’t want to be disappoint.
But then we disapoint because we’re overcommit.

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Release Management, have the ability to think like:
– Developer (know how to code in something and actually deliver working software);
– Quality Assurance (make sure that appropriate testing is being performed);
– Project Manager (know how to relate to business needs and schedules and so you can adapt to those changing);
– Operations Manager (know the constraints of maintaining a production environment and know how to work with sysadmins).

And then truly care about bridging those disciplines to deliver value to your organization by insuring that all work together to deliver working software on a timely basis.

ITIL Certifications

🙂

Service Strategy -> done
Service Design -> done
Service Transition -> done
Service Operation -> done

Continual Service Improvement -> Today -> DONE

The CMDB scope and level needs to be carefully chosen, as many implementations fail when organizations try to achieve too much, too soon with Configuration Management.

CMS

At the data level, the CMS may be formed by a combination of physical Configuration Management Databases (CMDBs).

CMS

The CMS is a set of one or more connected information sources that provide a logical model of the IT infrastructure.

It’s primary purpose is to provide effective and efficient capabilities for fulfilling requests, questions and queries that are placed upon the IT by users.